Privacy Policy

Last updated: May 27, 2026

Crawlspace Kings USA (“Crawlspace Kings,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. By using our website, calling us, texting us, or submitting a form, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us, such as:

Name, phone number, email address, and service address
Details about your home or crawl space (photos, square footage, problems you’re describing)
Messages you send us through forms, chat, SMS, or email
Appointment, quote, invoice, and payment information

We also automatically collect limited technical information when you visit the site (IP address, browser type, pages viewed, referring URL) through cookies and analytics tools such as Google Analytics.

2. How We Use Your Information

To respond to quote requests, schedule inspections, and provide our services
To send appointment reminders, project updates, invoices, and follow-ups
To send marketing or promotional communications (only if you have opted in)
To improve our website, services, and customer experience
To comply with legal obligations and protect our rights

3. SMS / Text Messaging Terms (A2P 10DLC)

By providing your phone number to Crawlspace Kings USA — through a web form, text-in keyword, phone call, or in-person request — you expressly consent to receive SMS text messages from us related to your inquiry, appointment, quote, project, and customer-care follow-up.

Program Description

Crawlspace Kings USA sends transactional and conversational text messages including appointment confirmations, technician ETAs, quote follow-ups, invoice links, customer-service replies, and occasional promotional offers to customers who have opted in.

Message Frequency

Message frequency varies based on your interaction with us. You may receive several messages during an active project and only occasional messages outside of active work.

Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan. Crawlspace Kings USA does not charge a fee for SMS messages.

Opt-Out (STOP)

You can cancel SMS messages from Crawlspace Kings USA at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you one confirmation message and will not send you any additional messages unless you opt back in. You may opt back in at any time by replying START or by contacting us.

Help (HELP)

If you are experiencing issues with our messaging program, reply HELP to any message for assistance, or contact us at 423-750-4271 or info@crawlspacekingsusa.com.

Carriers

Carriers (including but not limited to AT&T, T-Mobile, Verizon, US Cellular, Sprint, Boost, MetroPCS, Cricket, and their affiliates) are not liable for delayed or undelivered messages.

No Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors who help us deliver service (e.g., scheduling software, CRM, messaging platform) is permitted. All other categories of information — name, email, etc. — follow the standard sharing practices described in Section 5 of this policy. Mobile opt-in data and consent are not shared with any third party for their own marketing.

4. Cookies and Tracking

We use cookies, pixels, and similar technologies to remember your preferences, measure site traffic, and understand how visitors use the site. You can disable cookies in your browser settings; some site features may not work as a result.

5. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us run our business (CRM, scheduling, messaging platform, payment processors, website hosting, analytics) — under contracts requiring them to safeguard the information.
Legal and safety — when required by law, subpoena, or to protect the rights, property, or safety of Crawlspace Kings, our customers, or the public.
Business transfers — if we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

As stated above, mobile phone opt-in data and SMS consent are never shared with third parties for marketing purposes.

6. Data Retention

We keep your information for as long as needed to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Opt out of SMS at any time by replying STOP.
Opt out of marketing emails by clicking the unsubscribe link in any email.
Access, correct, or delete your personal information by contacting us using the details below. Some information may be retained where we have a legal obligation to do so.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our SMS program, contact us:

Crawlspace Kings USA
Phone: 423-750-4271
Email: info@crawlspacekingsusa.com
Website: crawlspacekingsusa.com